Refund Policy

Last Updated: January 27, 2025

1. Nature of Our Services

Studio 55 provides a free educational website offering:

• Informational articles and tutorials about Sumatra PDF
• Installation and configuration guides
• Troubleshooting resources and support information
• Software comparison articles and reviews
• Tips and best practices for PDF management

All content and resources on our Website are provided free of charge to visitors. We do not require payment, subscriptions, or purchases to access any information on our Website.

2. No Financial Transactions

As we do not sell any products or services, there are no financial transactions processed through our Website, and therefore no circumstances under which refunds would be applicable.

We do not:

• Sell Sumatra PDF software or any other software products
• Charge fees for accessing our content or resources
• Offer paid subscriptions or premium memberships
• Sell consulting services or technical support
• Accept payments for any goods or services

3. Third-Party Software and Services

3.1 Sumatra PDF Software

Sumatra PDF is free, open-source software developed and maintained by independent developers. We provide information about this software but are not responsible for:

• The software itself or its performance
• Download sources or distribution
• Software functionality or updates
• Technical support for the software

If you have questions or concerns about Sumatra PDF software itself, please contact the official Sumatra PDF project developers through their official channels.

3.2 Third-Party Links

Our Website may contain links to third-party websites, products, or services. If you make purchases through third-party links:

• Those transactions are between you and the third party
• You must refer to that third party's refund and return policies
• Studio 55 is not responsible for processing refunds or handling disputes
• We cannot guarantee the policies or practices of third parties

4. Information Accuracy

While we strive to provide accurate and current information about Sumatra PDF and related topics, we cannot guarantee that all information is always completely accurate or up-to-date.

If you discover inaccurate information on our Website:

• Please notify us so we can review and correct it
• We will make reasonable efforts to update or correct the information
• No compensation or refund is applicable as our service is free

5. User-Submitted Content

When users submit questions, comments, or feedback through our Website:

• No payment is required or accepted for submissions
• We respond to inquiries as a free service
• No refund is applicable for time spent on inquiries
• We reserve the right to prioritize responses based on available resources

6. Limitation of Liability

Since we provide free informational content and do not engage in commercial transactions:

• There are no monetary damages or losses for which we would be liable to refund
• Users access and use our Website entirely at their own discretion and risk
• We are not liable for any decisions made based on information from our Website
• No financial compensation is available for any claims related to our free content

7. Future Changes to Services

Should Studio 55 decide to offer paid products or services in the future, we will:

• Clearly communicate any charges before transaction
• Implement a comprehensive refund policy appropriate to the services offered
• Update this Refund Policy to reflect new terms and conditions
• Provide clear information about payment terms and refund eligibility

Any future paid services will be governed by updated terms that will be clearly presented before any purchase or payment is made.

8. Data and Privacy

Regarding personal data collected through our Website:

• We do not charge for collecting or processing your data
• You have rights under UK GDPR regarding your personal data (see our Privacy Policy)
• You may request deletion or modification of your data at any time
• These data rights are not "refunds" but statutory rights under data protection law

9. Donations and Voluntary Contributions

Currently, we do not accept donations or voluntary contributions. Should we implement a donation system in the future:

• Donations will be clearly marked as voluntary and non-refundable
• The purpose and use of donations will be clearly communicated
• Any refund policy for donations will be explicitly stated before contribution
• Updated terms will be published and made easily accessible

10. Advertising and Sponsorships

If we display advertisements or accept sponsorships in the future:

• Advertising terms will be established with advertisers directly
• Users/visitors will not be charged for viewing advertisements
• Any sponsored content will be clearly disclosed
• Refund policies will apply between Studio 55 and advertisers, not end users

11. Dispute Resolution

Since we do not conduct financial transactions with users, disputes typically will not involve monetary refunds. However, if you have concerns about:

• Content accuracy or quality
• Privacy or data handling
• Website functionality or accessibility
• Any other aspect of our services

Please contact us, and we will address your concerns in good faith. We are committed to resolving issues fairly and promptly.

12. Consumer Rights (UK)

Under UK consumer law, consumers have certain rights when purchasing goods or services. However, as we do not sell goods or services:

• Standard consumer rights regarding refunds do not apply to our free Website
• If we introduce paid services, applicable UK consumer rights will be respected
• This includes compliance with the Consumer Rights Act 2015 and related legislation
• Clear information about any applicable rights will be provided at the point of transaction

13. Contact Us

14. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to the Website with a new "Last Updated" date. Material changes will be prominently communicated to users.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Refund Policy.

15. Acknowledgment